Junior IT Support Technician / Helpdesk

Lagos - Lagos

28 Jul 2022

Lagos - Lagos

Information Technology

Full Time

1

1 - 3 years

Level: Entry/Junior (1-3 Years experience) Not suitable for a mid level/senior candidate.

MAIN PURPOSE OF THE JOB:

To install and configure computer hardware, trouble shoot, diagnose and solve hardware and soft ware faults for the employees and the clients.

DUTIES AND RESPONSIBILITIES:

Installing and configuring computer hardware operating systems and applications;

Monitoring and maintaining computer systems and networks;

Support the staff and clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

Troubleshooting system and network problems and diagnosing and solving hardware/software faults;

Providing support, including procedural documentation and relevant reports;

Following diagrams and written instructions to repair a fault or set up a system and supporting the roll-out of new applications;

Setting up new users' accounts and profiles and dealing with password issues;

Responding within agreed time limits to call-outs;

Working continuously on a task until completion (or referral to third parties, if appropriate);

Prioritizing and managing many open cases and promptly establishing a good working relationship with customers and other professionals, e.g., software developers;

Testing and evaluating new technology;

Conducting electrical safety checks on computer equipment

Visit client sites to assist other technical staff.

To support users remotely.

To maintain a high degree of customer service for all support queries and adhere to all service management principles.

Perform any other duty as may be assigned from time to time by the Supervisor.

KEY RESULT AREAS:

Installing and configuring computer hardware operating systems and applications

Support to the staff and client as and when required.

Troubleshooting system and network problems and diagnosing and solving hardware/software faults

Setting up new users' accounts and profiles and dealing with password issues;

Responding within agreed time limits to call-outs;

Testing and evaluating new technology;

Conducting electrical safety checks on computer equipment

JOB REQUIREMENTS

i) Qualification: University degree in Electrical/Electronic Engineering from a recognized university or Diploma level with at least three years work experience in similar work environment.

ii) Experience: Two to three years experience Basic Linux and Windows Servers Experience and excellent Knowledge of windows applications.

Linux Suse skills required
Networking skills required. DSL/Wifi
GPS and GSM skills Beneficial
Good product knowledge

SUITABLE FOR ENTRY / JUNIOR LEVEL CANDIDATE